Customer Service Representative

What's the role

As a Customer Support Agent, you will report administratively to the Customer Support Manager and be responsible for the following duties.

Accountabilities:

• ✅ Handle customer inquiries and complaints professionally.
• ✅ Provide accurate information about products, services, and company policies.
• ✅ Process orders, transactions, returns, and refunds efficiently.
• ✅ Resolve customer issues via phone, email, and live chat.
• ✅ Maintain detailed records of customer interactions and transactions.
• ✅ Follow up with customers to ensure satisfaction and issue resolution.
• ✅ Collaborate with other departments to improve customer experience.
• ✅ Identify customer needs and suggest appropriate products or services.
• ✅ Stay updated on company products, services, and promotions.
• ✅ Meet customer service performance metrics (e.g., response time, resolution rate).

What we need from you

• 🔹 Excellent communication skills (verbal and written).
• 🔹 Strong problem-solving skills and ability to handle challenging situations.
• 🔹 Ability to multitask and work in a fast-paced environment.
• 🔹 Experience with CRM software (e.g., Salesforce, Zendesk) is a plus.
• 🔹 Basic computer proficiency (MS Office, email, chat tools).
• 🔹 Patience, empathy, and active listening skills to provide top-tier service.
• 🔹 Previous customer service experience preferred, but not required.
• 🔹 Availability for flexible work hours, including evenings and weekends if needed.

The base salary for this position is $39,000 - $65,000 per year. Individual pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity.

For regular full-time or regular part-time employees of the Company, insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs. Employees also participate in a company pension plan and a 401(k) plan. Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents.

Digital Marketing Specialist

What's the role

Accountabilities:

• 📢 Develop and manage digital marketing campaigns.
• 📢 Analyze performance metrics to optimize strategies.
• 📢 Collaborate with designers and content creators.

What we need from you

• 🎯 Experience in SEO, PPC, and social media marketing.
• 🎯 Strong writing and analytical skills.
• 🎯 Bachelor’s degree in Marketing or related field.

The base salary for this position is $65,000 - $87,100 per year. Individual pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity.

For regular full-time and part-time Digital Marketing Specialists, the company offers a comprehensive benefits package, including medical, dental, and vision insurance, along with life insurance, short- and long-term disability coverage, and business travel accident insurance. Employees also have access to a 401(k) retirement savings plan with employer matching and participation in a company-sponsored pension plan. Paid time off includes up to 6 weeks of vacation, 11 paid holidays, and parental leave providing 16 weeks of paid leave for birthing parents and 8 weeks for non-birthing parents. Additional perks include professional development opportunities, wellness stipends, and hybrid or remote work flexibility.

Data Analyst

What's the role

Accountabilities:

• 📊 Analyze data to provide business insights.
• 📊 Create reports and visualizations.
• 📊 Collaborate with different teams for data-driven decisions.

What we need from you

• 📈 Strong analytical and problem-solving skills.
• 📈 Experience with SQL and data visualization tools.
• 📈 Bachelor’s degree in a related field.

The base salary for this position is CAD55,236 - CAD77,090 per year. Individual pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity.

For regular full-time or regular part-time employees of the Company, insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs. Employees also participate in a company pension plan and a 401(k) plan. Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents.