Customer Service Representative

What's the role?

As a Customer Support Agent, you will report administratively to the Customer Support Manager and be responsible for the following duties.

Accountabilities:

• ✅ Handle customer inquiries and complaints professionally.
• ✅ Provide accurate information about products, services, and company policies.
• ✅ Process orders, transactions, returns, and refunds efficiently.
• ✅ Resolve customer issues via phone, email, and live chat.
• ✅ Maintain detailed records of customer interactions and transactions.
• ✅ Follow up with customers to ensure satisfaction and issue resolution.
• ✅ Collaborate with other departments to improve customer experience.
• ✅ Identify customer needs and suggest appropriate products or services.
• ✅ Stay updated on company products, services, and promotions.
• ✅ Meet customer service performance metrics (e.g., response time, resolution rate).

What we need from you

• 🔹 Excellent communication skills (verbal and written).
• 🔹 Strong problem-solving skills and ability to handle challenging situations.
• 🔹 Ability to multitask and work in a fast-paced environment.
• 🔹 Experience with CRM software (e.g., Salesforce, Zendesk) is a plus.
• 🔹 Basic computer proficiency (MS Office, email, chat tools).
• 🔹 Patience, empathy, and active listening skills to provide top-tier service.
• 🔹 Previous customer service experience preferred, but not required.
• 🔹 Availability for flexible work hours, including evenings and weekends if needed.

The base salary for this position is $39,000 - $65,000 per year. Individual pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity.

For regular full-time or regular part-time employees of the Company, insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs. Employees also participate in a company pension plan and a 401(k) plan. Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents.

Data Analyst

What's the role?

Accountabilities:

• 📊 Analyze marketing data to identify trends and insights.
• 📊 Create dashboards and reports using tools like Google Data Studio, Tableau, or Power BI.
• 📊 Track and measure key digital marketing KPIs (conversion rates, ROI, customer acquisition cost, etc.).
• 📊 Conduct A/B testing and provide data-driven recommendations.
• 📊 Work closely with marketing teams to optimize campaigns based on data insights.
• 📊 Monitor SEO performance and website analytics to improve organic traffic.
• 📊 Automate data extraction and reporting for efficiency.
• 📊 Assist in competitive analysis and market research to support marketing strategies.

What we need from you

• 📈 Strong analytical and problem-solving skills.
• 📈 Basic proficiency in SQL, Excel, and Python/R for data analysis.
• 📈 Familiarity with data visualization tools (Google Data Studio, Tableau, Power BI, etc.).
• 📈 Understanding of digital marketing metrics, Google Analytics, and paid advertising platforms.
• 📈 Basic knowledge of A/B testing, statistical analysis, and data-driven decision-making.
• 📈 Ability to interpret data and present findings in a clear, actionable manner.
• 📈 A degree in Statistics, Data Science, Marketing, or a related field is a plus but not required.
• 📈 Relevant coursework, internships, or personal projects in data analysis or digital marketing are highly valued.

The base salary for this position is $55,236 - $77,090 per year. Individual pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity.

For regular full-time or regular part-time employees of the Company, insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs. Employees also participate in a company pension plan and a 401(k) plan. Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents.

Content Writer

What's the role?

Accountabilities:

• 📝 Research and write high-quality content for blogs, websites, and social media.
• 📝 Optimize content for SEO and ensure best practices are followed.
• 📝 Collaborate with marketing teams to align content with business goals.
• 📝 Edit and proofread content to ensure clarity, consistency, and grammatical accuracy.
• 📝 Stay updated on industry trends and incorporate them into content strategies.

What we need from you

• 🎯 1-3+ years of experience in content writing or copywriting.
• 🎯 Strong writing, editing, and proofreading skills with attention to detail.
• 🎯 Knowledge of SEO principles and familiarity with tools like Ahrefs or SEMrush.
• 🎯 Experience with content management systems (e.g., WordPress).
• 🎯 Bachelor’s degree in English, Journalism, Communications, Marketing, or related field (preferred).

The base salary for this position is CAD65,000 - CAD87,100 per year. Individual pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity.

For regular full-time and part-time Content Writers, the company offers a comprehensive benefits package, including medical, dental, and vision insurance, along with life insurance, short- and long-term disability coverage, and business travel accident insurance. Employees also have access to a retirement savings plan with employer matching and participation in a company-sponsored pension plan. Paid time off includes up to 6 weeks of vacation, 11 paid holidays, and parental leave providing 16 weeks of paid leave for birthing parents and 8 weeks for non-birthing parents. Additional perks include professional development opportunities, wellness stipends, and remote work flexibility.